Unison's retail practice focuses solely on airports. Our strength is in our personnel. Our retail team is comprised of seasoned professionals with varied backgrounds in real estate planning, leasing, and in traditional "mall-based" shopping environments. They bring these experiences and the knowledge gained from their previous positions to Unison and work under the direction of Judy Byrd, one of the industry's leading experts in Airport Concessions planning and management.
All totalled, our team has more than 75 years of hands-on experience in all aspect of planning.
Retail Consulting
and Management Services |
| Program Review |
| Facility sales analysis |
| Comparable airport analysis and benchmarking |
| Merchandise mix and menu assessment |
| Market Research |
| Passenger and airport surveys |
| Retail trend studies |
| Local concept research |
| Concessions Planning & Design |
| Retail space requirements |
| Facility and space planning |
| Infrastructure and utility requirements |
| Materials handling, distribution, storage studies |
| Retail design specifications |
| Merchandising plans |
| Passenger flow analysis |
| Sales projections and financial analysis |
| Program Implementation |
| Leasing/Management structure analysis |
| RFP development, administration, evaluation |
| Tenant solicitation and lease negotiation |
| Design concepts / theme development |
| Local DBE outreach programs |
| Community outreach and public relations |
| Property Management |
| Retail property management |
| Lease administration and compliance |
| Pricing policy compliance and audit |
| Sales reporting and analysis |
| Customer service programs |
| Marketing and promotions |
| Concession operations review and assessment |
Our work in non-airport environments gives us a firm foundation for retail consulting which our staff apply to the Airport environment. Since joining Unison our consultants and directors have created success stories for more than 40 airport clients of all shapes and sizes.
We know airports. We especially know that an airport is not a shopping mall. As our clients will attest, we never take a cookie-cutter approach to Airport planning.
Unison recognizes that every airport is different. Various factors come into play and influence passenger's shopping habits including: The mix of airside versus landside concessions; the ratio of international to national passengers; the mix of O&D passengers versus connecting passengers; and more.
After analyzing the specific characteristics of an airport, each program we plan and develop, and manage is unique. We tailor concessions to the specific needs of the team of tenants, architects, airlines and airport officials. Thus we are able to create the best programs for the passengers that maximize revenues, customer service and overall satisfaction for all involved.
This is demonstrated in our successful, award-winning projects. Our firm has won numerous awards for our Airport Concessions Planning and Implementation but we are most proud of the awards that our clients and tenants have won.
