With nearly 100 million customers, Unison programs serve more U.S. passengers than any other airport developer. That translates to significantly higher sales than our competitors with more than $270 million in annual sales at Unison-managed programs.

Unison is proud that all of our management engagements were honored by Airport Revenue News with Best Airports Concessions awards in 2003 including "Best Concessions Management Team (Single Terminal)" for our work at Newark Liberty International.

Unison is the manager of the concessions programs at: Chicago O'Hare and Midway Airports; Newark (Terminals A and B); LaGuardia (US Airways Terminal); and JFK International (British Airways T7). Unison has practical experience in the preparation and implementation of performance standards, lease monitoring and audit procedures, benchmarking and other skills useful for making improvements to the program's operational effectiveness.

For these contracts, Unison offers the following services:

Unison monitors all leases for compliance, including items such as insurance, use-clause, operating hours, sales reporting, rent adjustments, timely payments and store maintenance. In addition, Unison provides monthly reports to the Airports that analyze sales performance by tenant, lease issues and similar items. Unison also completes a monthly rent roll for billing purposes for O'Hare and Midway, and collects rent and fees at Newark on behalf of the Port Authority. Since taking on this task at Newark in October 2002, Unison has collected outstanding balances in excess of $330,000.

On both a daily and monthly basis, Unison conducts walkthroughs of each concession and the common areas to documents tenant compliance with specific merchandising and operational standards. This program focuses on customer service, staffing levels, store appearance, employee standards, visual merchandising and signage, merchandise levels and quality and housekeeping and repair. Unison provides each tenant with specific feedback for improving these items and the airport is provided with a monthly summary of operational review results and follow-up actions.

Unison is the primary contact for all concessionaires and the public regarding concession matters. Unison believes in developing a close working relationship with concessionaires and assisting them in developing the best possible stores and restaurants. As such, Unison has an open-door policy that welcomes concessionaires to share issues on an individual basis or at the monthly tenant meetings. At Newark, Unison also publishes a quarterly concessionaire newsletter to update operators on airport developments and similar issues.

Unison is working closely with the Port Authority to implement a new concession program in the terminals. As part of this task, Unison is responsible for soliciting new concessionaires, developing key business terms and negotiating leases. The Port Authority does not require an RFP/RFQ process for leasing, therefore, Unison has taken the lead on these activities and worked with both traditional airport retailers and first-time airport operators to develop an exciting program with a strong mix of national tenancies as is appropriate for this international airport. Unison has worked closely with the Port Authority's DBE division to promote both local and minority participation in the program.

Unison develops RFP/RFQ packages, administers solicitations, and assists in the evaluation of tenant responses. To complete the leasing process, Unison conducts and assists in negotiations with potential lessees. Finally, to help Airport operators expand community participation, Unison coordinates DBE and community outreach programs for concession opportunities. Our recent leasing activities for the new Midway Terminal resulted in local participation of 76% and DBE participation of 68% due to a strong outreach campaign.

Unison prepares annual program budgets and assists in establishing individual budget goals for airport development projects. In addition, the firm prepares monthly financial reports that include financial statements, discussion and variance analysis, operational reports, sales and revenue forecasts, and benchmarking analysis comparing Airport performance against comparable airport programs nationwide.

Unison provides ongoing planning services to monitor program performance, market data and industry trends, develop and modify the merchandising plan, identify redevelopment opportunities, and prepare sales and revenue projections.

Unison worked with the architects to develop a comprehensive design scheme for both airports that celebrates Chicago. As new concession projects are developed at the airports, Unison works with both DOA staff and concessionaires to develop and implement creative, world-class retail designs.

Unison works with the Department of Aviation and other City agencies in the development of special promotions and marketing of the concession program.

In Conjunction with Marketing Advantage, Unison has developed a comprehensive Customer Service Program that focuses on employee training and mentoring. Through secret shops, employee workshops, reward programs, and brand awareness programs we strive to create an environment that treats our customers as values guests. As a result, in a recent Port Authority mystery shop, Newark received higher courtesy rates than JFK and LaGuardia.